Hi,
In CRM system when complaint has status closed then, Consumer should receive a Feedback Survey URL, when customer fills form, then it should appear in CRM activity .
1. If Customer has replied to survey then acknowledgment mail should be sent and Call list should be created.
2, If customer do not reply reminder mail should be sent to non respondent
3. SAP Power user should able to track, how may people have responded and how many people have not responded on daily basis
Tracking of all Complaints feedback will be done on daily basis.
If daily 10 complaints are closed and 10 feedback forms are send then how many people have replied and how many people have not replied , that data should be given to user in form of report.
All above scenario we want to cover in Marketing Event trigger campaign.
a. So how to create target group for customers whose Complaint is closed .
b. Every day how the Target group will get refreshed .
c. How to send feedback from to customer in this scenario.
Client is not willing to create a campaign for every day. It should work similar to birthday wish where target group is getting refreshed.
Please suggest .
Thanks & Regards,
Anup Reche
+919619047722