Hello all,
I am new to the SAP world and could use some advise. We are using CRM field service and are using service confirmations to log our enginners time spent on the job. We also use the service confirmation for invoicing the hours worked. What we are trying to test is, if we enter hours worked change the status of the service confirmation to "In Review: which is a status used for getting approval from the manager that we delivered what we promised. In this stage hours doesn't get transferred autiomatically to ECC ( HR ) unless the status of the service confirmation is set to "Complete" However we manually ran the ECC transaction CAT7 to transfer those hours to ECC. We then changed the service confirmation status to "Cancelled" Now what we want to see is the cancellation of the confirmed hours to controlling in SAP. However now when we try to run CAT7 again there is no documents found. Does anyone know the proper process to cancelling a service confirmation so that the cancelled hours in CRM get transferred to ECC? Any advise is greatly appricated.