Hi Experts,
Background:
We have a Marketing Development Funds (MDF) Claim.
As per the workflow configuration, system checks the for the budget availability before marking the claim 'Approved'.
For a particular claim, we had two workflows (one of them is duplicate).
Issue:
The first workflow marked the claim 'Approved' after budget checks and the budget is consumed.
The second workflow (duplicate) is sending emails to the end customer stating that the claim is 'UnderFunded'.
To address the issue and mitigate the emails being triggered, we need to address the duplicate workflow.
We could not cancel it from front end as the work item corresponding to this workflow is not in the inbox of business users.
Need:
We want to see if there is any option to mark this work process as 'Logically Deleted' from backend.
Or forward it to the business user so that they can cancel the workflow.
Any inputs/pointers in this regard would be of great help.
Regards,
Krishna.