hi.
While processing loyalty activity Processing log shows failed status with Membership is not active error. Kindly assist me how to resolve this.
I executed RLOY_ENGINE_CACHE_REFRESH but still the error exists.
Below is the processing log
Processed at 09/09/2015 10:36:42
Member Activity (Generic).Category = 'ACCRUAL'
Member Activity (Generic).Membership Guid = '0000001051'
Member Activity (Generic).Type = 'ZMSTK_ACTIVITY'
Basic Tier.Basic Tier Level = 'SMART'
Points.Points Earned = '0.00'
Member Activity (Generic).Card Guid = ''
Member Activity (Generic).Activity Guid = '0010017033'
Member Activity (Generic).Member Guid = '0010794233'
Member Activity (Generic).PARTNERSHIP_GUID = '00000000000000000000000000000000'
Member Activity (Generic).Partner = ''
Member Activity (Generic).Program Guid = 'CRM_LOY_FINAL1'
Member Activity (Specific).Campaign = ''
Member Activity (Specific).Tier = ''
Member Activity (Specific).Quantity = '1.000'
Membership (Dynamic).ZAWA_POINTS_10 = '0'
Membership (Dynamic).ZMSTRKES_POINTS = '0'
Member Activity (Specific).Loyalty Points = '0.00'
Membership (Dynamic).ZAWA_POINTS_20 = '0'
Member Activity (Specific).product category = ''
Member Activity (Specific).Region = ''
Member Activity (Specific).AWA Product Validation = ''
Member Activity (Specific).AWA MEMBER = ''
Member Activity (Specific).Smart Product Validatio = ''
Member Activity (Specific).Dealer Role = ''
Member Activity (Specific).Channel For Distributio = ''
Member Activity (Specific).Masterstrokes Total Poi = ''
Reward rule group: EARN_PTS_RRG1; Version: 001
Applicable: Yes
Reward rule: Reward rule for SMART contractors; Version: 002
Condition met: Row #7
Action: Earn Points - Failed
Membership is not active
Combinability: By Sequence
Reward rule for SMART contractors
No actions executed
Processing failed
Execution time for log point FETCH_RRG_CONTEXT: 165 microseconds
Execution time for log point FETCH_RRG_CONTEXT_DATA: 1211309 microseconds
Execution time for log point EXECUTE_RRG_BRF_RULES: 38092 microseconds
Execution time for log point FETCH_RRL_CONTEXT: 1251 microseconds
Execution time for log point FETCH_RRL_CONTEXT_DATA: 1585967 microseconds
Execution time for log point EXECUTE_RRL_BRF_RULES: 256521 microseconds
Execution time for log point APPLY_COMBINABILITY_RULES: 310 microseconds
Execution time for log point EXECUTE_ACTIONS: 7896188 microseconds
Execution time for log point SAVE_ACTION_TRANSACTIONS: 719036 microseconds
Execution server: apcmq_CMQ_00; Work process ID (WPID): 8492
Regards,
Priyanka T