Hi Experts,
I have complete Loyalty Program in place. I am able to create membership, membership activity and points calculated.
After executing an activity - Both Accrual and Redemption, the Point Account of the Member is correctly getting added and subtracted.
But while clicking on the Point AcctSet of the Membership , though the individual accrual and redemption points are shown clearly in the Point Account,
the Point Balance is shown / calculated wrongly. This is simple arithmetic but I am not able to understand why Loyalty Engine is not able to give the
correct Point Balance.
I have attached the Screenshot for clarity.
Please help. Reward Points assured for correct resolution.
Regards,
Krish