Dear All
We are working on marketing and environment is CRM 7.0. Customer have requirement to create lead for each outbound email or contact from campaign automation.
I have done the below mentioned steps -
1. Prepared campaign automation
2. Attached target group to Element 1 with workflow 'send target group to Channel' . Maintained Mail form with survey link (BSP Option)
3. Decesion - If a BP selects particular campaign, with particular question and answer - Follow-up Campaign Element - 2
4. Element 2 - Workflow selected - Add BP to Target Group. With communication medium as lead generation
I have released the campign and executed the same. I am able to see outbound in SOST. Opened the survey and result has been saved successfully. If I check in campaign element - Outbound is showing 2, but Inbound is 0. Campaign not able to capture inbound to execute decesion and create lead.
Things that have been checked -
1. Survey Suite - For particular campaign execution has happened. Able to see campaign GUID as well as BP.
Need your expert input on the same, on how to get inbound for campign element.
Regards
Randeep Pahwa