Hi Folks,
We are using SAP CRM 7.0 EhP3 and have a couple of conflicting requirements around Segmentation.
1. The target group needs to be updated automatically in batch mode to pick up any new BPs that match the segmentation criteria. This can obviously be done by the end user during the segmentation process.
2. The second requirement is that we need to allow the end users to manually add BPs to the same target group. The thing to note here is that the BP being manually added may or may not meet the segmentation criteria.
Per my understanding, even though systematically there should be nothing stopping the end user from adding the BPs manually, the problem arises when the target group is updated periodically in batch mode. The manually added BPs will be removed from the target group if they do not match the segmentation criteria. Is there any way we can ensure that the target group is updated periodically AND also the manually added BPs are not removed? Would appreciate if someone could shed some light on how to fulfill this requirement and if/how you have done this on your end.
Thanks!
Sid